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Having Difficult Conversations


How do you handle difficult conversations?


Lot of our time and energy is wasted in conflicts, resolving or avoiding them.

If you’re in a mood to resolve then the most important part of it would be to ‘handle difficult conversations’


Whether it’s your personal relationships or professional ones, conflicts are often resolved with having an open, honest and clear communication


However when there are high voltage emotions involved, the most simple process can become daunting.


Having a conversation though is vital to manage conflicts in any relationships. And Not having it would be a missed opportunity.


So how can you muster courage to have difficult conversations?


Here is a framework you can use that can work with your family members as well as with your team members at work.


To make it easy for you, let’s put them into three phases or you say 3Ps - Prepare - Pursue - Prevent


Let's look at each of them in detail


1. Prepare

Preparation is what you do before having the actual conversation.


While it is important that you get ready to explain your perspective, it is equally important to alert the other person or party so they can prepare as well. Not doing that can create an imbalance and that’s not a good way to resolve things.


Preparations can help us assimilate facts that support our perspective. It can also help us take care of our emotions especially when we know that the conversation can trigger us.


“Good luck is when opportunity meets preparation, while bad luck is when lack of preparation meets reality.” (Eliyahu Goldratt)

So how can you prepare well for having a difficult conversation?

Here are few tips for you


1. Prepare to Listen